2) Clear Ownership and Leadership

• Who is responsible and approves changes?
• Who is responsible as leader of the change process?
• How will stakeholders be involved?
• Clear difference  between responsibility and support.
• Identifying and involving “ change champions “

RACI

• Responsible : who is responsible? What are they responsible for?
• Accountable: Who is accountable? Do people understand this?
• Consulted: Who will be consulted ( before decisions are made )
• Informed: Who will be informed ( after decisions are made )