- Who is responsible and approves changes?
- Who is responsible as leader of the change process?
- How will stakeholders be involved?
- Clear difference between responsibility and support.
- Identifying and involving “ change champions “
- Responsible : who is responsible? What are they responsible for?
- Accountable: Who is accountable? Do people understand this?
- Consulted: Who will be consulted ( before decisions are made )
- Informed: Who will be informed ( after decisions are made )