Saturday, July 23, 2011

Thomas Kilman Conflict Model Instrument For Conflict Management

  1. Avoidance ( Unassertive & Uncooperative )

  • Suppress conflict by avoiding it or the other party.
  • Use when the matter is trivial.
  • Allow other party or yourself time to cool down.
  • Use it when:
    • Issue importance is low.
    • Relationship importance is low.
    • Relative power is equal.
    • Time constraint is med : high

 

2.   Accommodation ( Unassertive & Cooperative )

  • Put the importance of other party above your own.
  • Caution as you may eventually “blow-up” by continuing to put others interests above your own.
  • Use it when:
    • Issue are more important to others than you.
    • Relationship importance is high .
    • Relative power is low.
    • Time constraint is med : high

3.    Competing ( Assertive & Uncooperative )

  • “ I am right, you are wrong “ approach.
  • Use it when:
    • Issue importance is high.
    • Relationship importance is short-term and/or one time interaction.
    • Relative power is high.
    • Time constraint:  emergency situation.

4.    Compromise ( The middle Ground )

  • Each party intends to or is asked to “give-up” something: “ let’s split the difference “
  • Middle ground result in incomplete satisfaction of both parties concerns.
  • Use it when:
    • Issue importance is med.
    • Relationship importance is med.
    • Relative power is equal.
    • Time constraint is low.

5.    Collaboration ( Assertive & Cooperative )

  • “ Win – Win “ strategy.
  • Each party seeks to fully satisfy their concerns and the concerns of other party.
  • Searching for a maturity beneficial outcome.
  • Commitment to long term relationships.
  • Use it when:
      • Issue importance is high.
      • Relationship importance is high.
      • Relative power is low-high.
      • Time constraint is low.