Thomas Kilman Conflict Model Instrument For Conflict Management

1. Avoidance ( Unassertive & Uncooperative )

• Suppress conflict by avoiding it or the other party.
• Use when the matter is trivial.
• Allow other party or yourself time to cool down.
• Use it when:
  • Issue importance is low.
  • Relationship importance is low.
  • Relative power is equal.
  • Time constraint is med : high

 

2.   Accommodation ( Unassertive & Cooperative )

• Put the importance of other party above your own.
• Caution as you may eventually “blow-up” by continuing to put others interests above your own.

• Use it when:
  • Issue are more important to others than you.
  • Relationship importance is high .
  • Relative power is low.
  • Time constraint is med : high

3.    Competing ( Assertive & Uncooperative )

• “ I am right, you are wrong “ approach.

• Use it when:
  • Issue importance is high.
  • Relationship importance is short-term and/or one time interaction.
  • Relative power is high.
  • Time constraint:  emergency situation.

4.    Compromise ( The middle Ground )

• Each party intends to or is asked to “give-up” something: “ let’s split the difference “
• Middle ground result in incomplete satisfaction of both parties concerns.

• Use it when:
  • Issue importance is med.
  • Relationship importance is med.
  • Relative power is equal.
  • Time constraint is low.

5.    Collaboration ( Assertive & Cooperative )

• “ Win – Win “ strategy.
• Each party seeks to fully satisfy their concerns and the concerns of other party.
• Searching for a maturity beneficial outcome.
• Commitment to long term relationships.
• Use it when:
  • Issue importance is high.
  • Relationship importance is high.
  • Relative power is low-high.
  • Time constraint is low.