Sunday, July 24, 2011

Organizational Conflict

Nature of Organizational Conflict

Functional Conflict –  healthy:

Constructive disagreement between two or more people.

Dysfunctional Conflict – unhealthy:

Destructive disagreement between two or more people.


Causes of Conflict in Organization

Structural Factors :

  • Specialization.
  • Interdependence.
  • Common resources.
  • Goal differences.
  • Authority relationship.
  • status inconsistencies.
  • Jurisdictional ambiguities.

Personal Factors :

  • Skills and abilities.
  • Personalities.
  • Perceptions.
  • Emotions.
  • Communication barriers.
  • Cultural differences.

Several Things Often Combine To Create Conflict

  • Our natural need to want to explain our side first.
  • Our ineffectiveness as listener.
  • Our fear.
  • Our assumption that one of us has to lose.

Forms of  Conflict in Organization


Inter - organizational  Conflict :

Occurs between two or more organizations.

Intergroup Conflict :

Occurs between groups or team in an organizations.

Intragroup Conflict :

Occurs within groups or teams

Interpersonal Conflict :

Occurs between two or more individuals.

Intrapersonal Conflict :

Occurs within an individual.