Nature of Organizational Conflict
Functional Conflict – healthy:
Constructive disagreement between two or more people.
Dysfunctional Conflict – unhealthy:
Destructive disagreement between two or more people.
Causes of Conflict in Organization
Structural Factors :
- Common resources.
- Goal differences.
- Authority relationship.
- status inconsistencies.
- Jurisdictional ambiguities.
Personal Factors :
- Skills and abilities.
- Communication barriers.
- Cultural differences.
Several Things Often Combine To Create Conflict
- Our natural need to want to explain our side first.
- Our ineffectiveness as listener.
- Our fear.
- Our assumption that one of us has to lose.
Forms of Conflict in Organization
Inter - organizational Conflict :
Occurs between two or more organizations.
Intergroup Conflict :
Occurs between groups or team in an organizations.
Intragroup Conflict :
Occurs within groups or teams
Interpersonal Conflict :
Occurs between two or more individuals.
Intrapersonal Conflict :
Occurs within an individual.