Sunday, August 14, 2011

Conflict Management

What is Conflict?

Conflict is :

  • What happens when there’s a gap between the goals of one person and those of others.
  • This gap affect the relation between them.

map

How conflict can differ from just indifference ?

Questions that used t o differentiate conflict from indifference:

  • Are the parties approaching the conflict from a hostile point ?
  • Is the outcome likely to be negative one for the organization ?
  • Do the potential losses of the parties exceed any potential gain?

If answer by Yes indicate conflict here.

Why conflict management is importance ?

  • Conflict management skills predict managerial success.
  • Managers spend about 21% of their time dealing with conflict.

What are the perspective of conflict?

There are two perspectives:

  • Inter actionist view:

Conflict is valuable to organization.

When two people in business always agree, one of them unnecessary.

  • Minimization view:

Conflict reduces harmony and should avoided.